We offer FREE SHIPPING to orders made within the Contiguous United States*. Orders consisting of in-stock items will be processed and handled to carriers within 2 business days. Carrier options for standard free shipping are decisions made by LuxenHo

We offer FREE SHIPPING to orders made within the Contiguous United States*Orders consisting of in-stock items will be processed and handled to carriers within 2 business days.Carrier options for standard free shipping are decisions made by LuxenHome and LuxenHome solely. If you need additional accommodations, please contact our customer service before placing the orders.Thank you!*The contiguous United States (officially the conterminous United States) consists of the 48 adjoining U.S. states and the District of Columbia of the United States of America in central North America. The term excludes the only two non-contiguous states, which are Alaska and Hawaii (they are also the last two states to be admitted to the Union), and all other offshore insular areas, such as the U.S. territories of American Samoa, Guam, the Northern Mariana Islands, Puerto Rico, and the U.S. Virgin Islands.

Free Ground Shipping Sitewide

Items must be in new, unused condition. Items must be returned in the original LuxenHome packaging.

<div data-page-id="MDJDdr4UJouIqwx6zAYlaZQmgjd" data-lark-html-role="root" data-docx-has-block-data="false" id="isPasted">We want you to love your purchase, but if you change your mind, you may return most new, unused items within&#xA0;30 days of delivery&#xA0;for a full refund. To be eligible for a return: <ul start="1"><li data-list="bullet" style="font-size: 16px;">Items must be in new, unused condition</li><li data-list="bullet" style="font-size: 16px;">Items must be returned in the original LuxenHome packaging</li></ul>We cover return shipping only if the return is due to our error(e.g., you received an incorrect or defective item). Otherwise, the customer is responsible for return shipping costs.To ensure a smooth return process, please package the item carefully using the original packaging. Returns may be declined if the product is damaged due to improper repackaging.<h3 id> </h3><h3 id="refunds">Refunds</h3>Once we receive your return, please allow 3&#x2013;5 business days for processing. Refunds will be issued to your original payment method. Depending on your bank, it may take 5&#x2013;10 business days for the credit to appear on your account.<h3 id="-1"> </h3><h3 id="how-to-start-a-return">How to Start a Return</h3>Please&#xA0;<a href="https://luxenhome.gorgias.help/en-US/contact">Contact Us</a>&#xA0;with your order number and reason for return. We&#x2019;ll provide detailed instructions on how to return your item.</div>

Returns Policy

We welcome any questions or comments you might have. One of our customer service representatives will respond as soon as possible. Our Customer Service team is available Monday - Friday, 9 a.m. - 5 p.m. Eastern. Thank you, and have a wonderful day!

We are here to help! Click here to complete the contact card, and we will reply to your inquiry within 1 business day. Our Customer Service team is available via email Monday - Friday, 9 a.m. - 5 p.m. Pacific. Thank you, and have a wonderful day!

You may also call us at 1-909-548-6688, Monday - Friday, 9 a.m. - 5 p.m. Pacific. Our customer service team will be happy to assist you with any question you may have. We look forward to speaking with you!

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Shipping & Return Policies of LuxenHome

Shipping & Returns

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